Against the background of globalization, increasingly saturated markets, changing customer needs and constant change, ever greater demands are placed on the provision of services (of goods and services) and thus also on the work performance of employees and managers. Quality, service, reliability and innovation are becoming increasingly important. These services (performance and knowledge work) determine the competitiveness of the company. In addition, the success of management is increasingly determined by the correct, future-oriented approach to phenomena such as complexity, dynamics...